Ticket Info



(800) 514-3849


Retail Outlets

Crystal Ballroom
1332 W. Burnside St.
Portland, OR 97209
Hours: 11:30 am to 6 pm daily

Edgefield Gift Shop
2126 S.W. Halsey St.
Troutdale, OR 97060
Hours: 7 am to 9 pm daily


Customer Care

Ticket questions? Call the Crystal Ballroom: (503) 225-0047

McMenamins works with locally operated CascadeTickets.com (which uses the operating system of Etix.com) – your ticket service fee includes parking at the Edgefield site, local law enforcement assistance with parking and traffic flow, as well as added security at the venue. Please note: For Edgefield Concert on the Lawn shows, the service fees apply whether you purchase your tickets online or in person at one of our box office. Therefore, save yourself the time and effort by purchasing tickets online!

Box Office/Gate Times:

On concert days, the onsite box office at Edgefield opens at 4 p.m. Gates open at 5 p.m. Please note: Gates may open early as determined day of show.

Will call and onsite ticket purchasing

If you purchase tickets anytime before showtime on the day of the event, your tickets can be picked up at Edgefield on the day of the show, typically beginning at 4 p.m.

For each show, we have a Will Call/Ticketing/Box Office tent set up at the main concert entrance located outside the east end of the Hotel. Tickets are held at this location, and, if applicable, tickets for the show may be purchased here.

Please note: Recently we’ve been advised of people doctoring print-at-home tickets and selling these on Craigslist for big profits. The buyers of these ticket are not admitted to the show, since the barcodes are fake. Due to these scams, we strongly advise you not to buy tickets to our shows through Craigslist or similar websites.