Ticket Info
How to Access Your Mobile Tickets
Mobile tickets will be available from Etix three days before the concert date.
- Open the email from ETIX on your phone
- Tap "View tickets"
- Take a screenshot of the tickets, or click "Add to wallet"
Your mobile tickets will be available 3 days before the concert. Cell and wifi at the venue may be unreliable; be sure to save your tickets to your cell phone via screenshot or wallet prior to arriving at the venue. If you can’t access your tickets on the event day, visit the box office outside the main gates.
Ticket/Seating Types
Check out our Seating page to see what kinds of tickets we offer. All tickets include free parking, though we encourage carpooling.
VIP or reserved seating:
Seating varies by performance. For VIP or reserved seat tickets, please line up at Gate 5, located to the left of the main entrance. Additional information about your ticket type will be included in the confirmation email you received at the time of purchase.
Customer Care
Ticket questions
- Fill out this form
- Call Cascade Tickets: (503) 281-0295 or Etix: (800) 514-3849
McMenamins works with locally operated CascadeTickets.com (which uses the operating system of Etix.com).
Your patience is appreciated as Etix processes question forms. Please do not resubmit unless it has been 14 days since your original query. Submissions are addressed in order of concert date.
Venue questions
Visit Our Venue above and Edgefield’s webpages. Still have a question regarding the hotel, property, Passports, or food and beverage? Email edgefieldconcertsinfo@mcmenamins.com.
Lost your confirmation email:
If you’ve misplaced your confirmation email, you can use our automated system to resend it. Enter the email address and last 4 digits of the card used to purchase tickets here.
Box office and gate times:
The box office at Edgefield opens 90 minutes before the doors open on concert days. Gate times may vary, so be sure to check for your specific show.
Will call and onsite ticket purchasing:
Will Call is located near the main concert entrance at the east end of the hotel. Tickets are held at this location and tickets for the show may be purchased here, if available.
Do kids get in free?
Concert goers 3 years and older require a ticket.
The show is sold out! Should I consider a ticket reseller?
BE CAREFUL; many resellers are scalpers and scammers. We can only guarantee admission if the ticket was purchased directly from ETix or CascadeTickets.com. We do not endorse any resellers. If you use a reseller, we advise you to make sure the company is legitimate: check for a real customer service department. We advise against any type of peer-to-peer ticket purchases.
Refunds for canceled concerts:
Online ticket purchases will be refunded automatically within 30 days and no action is required. For in-person and phone purchases, please contact your point of purchase.
Passporter tickets are automatically reinstated in the Portal.
Public health safety
We will always to refer to information from the CDC and local health and government authorities in order to make decisions about future activities. You can follow concert information at edgefieldconcerts.com.
Day of Show
Onsite Box Office Tent
located outside the east end of the hotel
Hours: 90 minutes before doors
Please note: For Edgefield Concert on the Lawn shows, the service fees apply whether you purchase your tickets online or in person at one of our box offices. Therefore, save yourself the time and effort by purchasing tickets online!
